SHIPPING & FAQ

We here at Coverio Cases are fully committed to providing our customers with unique products and quality service. Below we have put together a list of our customers' most frequently asked questions. The questions have been categorized under headers for easy viewing. 

If these answers didn't help solve your question, feel free to contact us and we'll gladly be of any further assist.

 

General Questions

Which phone models does Coverio Cases support?
Coverio Cases currently produces cases for the most popular phone models; Apple iPhone SE, iPhone 5/5S, iPhone 6/6S, iPhone 6 Plus/6S Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X / Xs, iPhone XR, iPhone XS Max, Samsung Galaxy S5, Samsung Galaxy S6, Samsung Galaxy S7 and Samsung Galaxy S8.

I am a blogger / celebrity / business how can I inquire about a business proposition?
For any press, wholesale or other inquiries, feel free to contact us at info@coverio-cases.com. Once we have received and reviewed your enquiry we will get back to you as soon as possible. Please be patient. as we do receive a high volume of messages.

 

Case Information

Material
Coverio clip on cases are made of hard plastic (polycarbonate). The designs are printed using a 4-color injection method resulting in a high-resolution print.

  

Surface
Our cases are designed to be perceived by visual and feel. During production there was a strong focus on creating a case that not only looks great but also feels great. Therefore the surface of each case has a finish that provides a smooth soft-to-touch feel.


Weight & Thickness
The weight of the case varies slightly amongst the different phone models. The average weight of each case is ± 3 grams and roughly 1 millimeter thick.

 

Protection
A Coverio case can protect your phone from daily wear and tear as well as minor to moderate drops in a normal lifestyle. The case is designed to wrap around the edges of your phone to provide optimal protection to the phones exterior. The case also helps prevent screens from scratching with its slightly protruded edges. 

 

 

Shipping & Delivery

How long is delivery?
Please allow 8 to 12 business days for delivery.
CUSTOMER SERVICE is our number one priority. Please feel free to reach out to us:  info@coverio-cases.com

  

What are your delivery costs?
We are offering free delivery on all our products :)

Will I have to pay additional fees at Customs?
For international orders custom charges may occur when an item arrives in its destination country. This solely depends on what the customs regulations are for each country. Please check with your nearest authority for more information on this. Usually though for small items such as phone cases, this is not an issue.


What should I do if my order has not arrived?
If you are in the UK and have not received your order within 14 working days of the date on which you ordered, or outside the UK and have not received your order within 20 days of the date on which you ordered then please drop us an email at info@coverio-cases.com and we will resolve this issue.

On the rare occasion that items are not delivered and have been lost in the post, we will send out a replacement. However, we cannot be held responsible if the address you have given is incorrect.

 

Returns

I wish to return a product I purchased, how?
In order to be eligible for a refund, the product must be unused and returned in the same condition that you received it. You may return your order to us for a full refund or exchange within 30 days of original purchase.

Please check our Returns page  for more detailed information concerning this topic.